Frequently Asked Questions
Everything you need to know about bringing STIL into your home.
What is the typical delivery timeframe for furniture?
Standard shipping for in-stock furniture items typically takes 7-14 business days. Custom or made-to-order pieces may require 6-10 weeks for production and delivery.
Do you offer White Glove delivery and assembly?
Yes, we offer premium White Glove delivery for an additional fee. This service includes room-of-choice placement, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on most home decor items within 30 days of delivery, provided they are in original condition. Please note that large furniture items may be subject to a 15% restocking fee.
Are your wood products sustainably sourced?
At STIL, we prioritize sustainability. 90% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure a minimal environmental footprint.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our website to ensure the color and texture perfectly match your living space.
Do you provide a warranty on your furniture?
All STIL furniture comes with a limited 2-year warranty covering manufacturing defects in materials and workmanship under normal household use.